Shipping & Return Policy
Confidence in Every Product
At YMed, we take immense pride in our scientifically-formulated skincare. We believe in the efficacy of our products and want you to experience their benefits with absolute confidence.
Our Assurance
If, for any reason, you're not fully satisfied with your purchase, please reach out to us within 30 days of receiving your product. We'll offer you a complete refund, no questions asked.
Simple Steps to Claim Your Refund:
Contact Us: Email our customer support at [help@ylabs.in] with your order number and brief feedback. We value your insights as they help us grow and evolve.
Return the Product: Ship the product back to our specified address. Ensure it's packed securely to avoid any damage in transit.
Receive Your Refund: Once we receive the returned product, we'll process your refund within 7 working days. The amount will be credited to the original payment method.
Terms & Conditions:
- The Money-Back Guarantee is applicable only for orders shipped within India.
- The product should be at least half full when returned.
- This policy is framed to convey confidence in the product quality while keeping the return process simple and user-friendly.
Frequently Asked Questions
How soon will my order be shipped?
Once you place an order, we aim to dispatch it within 1-2 working days. Our scientific commitment means each product undergoes a final quality check before being sent out.
Which shipping partners do you use?
We collaborate with trusted shipping partners known for their reliability and timely deliveries. Once your order is dispatched, you'll receive the tracking details and the name of the shipping partner.
How long will it take for my order to reach me?
For most locations in India, it takes 3-7 working days. However, some remote areas might take a bit longer. Rest assured, our team and shipping partners work hard to get your YMed products to you as soon as possible.
Are there any shipping charges?
Shipping charges may apply based on your location and the total value of your order. All relevant charges will be visible at checkout before you finalize your purchase.
I received a damaged/incorrect product. What should I do?
We deeply apologize for any oversight. Please contact our customer service with your order details and a photo of the received product. We'll ensure a swift resolution, whether that's a replacement or a refund.
What's YMed's return policy?
We offer a return policy for products that are damaged or incorrectly delivered. To initiate a return, reach out to us within 7 days of receiving your order. Our team will guide you through the process.
Can I return a product if I change my mind?
Your satisfaction is crucial to us. If you're not entirely content with your purchase and haven't used the product, get in touch with us. We'll review return requests on a case-by-case basis.
How will I get my refund?
Once we receive the returned product and ensure it meets our return criteria, your refund will be processed. Depending on your original payment method, the refund could take 7-14 working days to reflect.
Is it safe to order from YMed during the pandemic?
Absolutely. We follow stringent safety and hygiene protocols in our facilities. Plus, our shipping partners are committed to safe delivery practices, ensuring your products reach you with utmost care.
Need more assistance?
Our dedicated team is here to help! Fill in our [contact form], and we'll get back to you promptly.