About us
YMed is a proud product of Ylabs Scientific Private Limited, where innovation meets tradition to create scientifically advanced skincare solutions for today's discerning consumer.
A Humble Beginning:
YMed sprouted from a simple realization: the vast Indian skincare market, rich in heritage and tradition, was awash with products that lacked a scientific foundation. While India thrived with age-old beauty wisdom, there was a dire need to infuse it with modern, evidence-based science.
Established by a dedicated team of researchers and physician-scientists split between the US and India, YMed wasn’t just born to be another brand on the shelf. We emerged as a bridge between traditional Indian beauty secrets and the robust scientific methodologies of the West.
Mission:
To revolutionize the Indian skincare landscape by introducing products that are not only effective but are rooted deeply in scientific evidence. At YMed, we aim to debunk myths, challenge unscientific formulas, and uplift skincare standards, ensuring that what you apply on your skin is safe, potent, and backed by rigorous research.
Vision:
To be the beacon of science-driven skincare in India, setting the gold standard for authenticity, efficacy, and trust. We envision a future where every individual is empowered with knowledge, making informed skincare choices that benefit their skin's health and overall well-being.
Unwavering Dedication:
Every product at YMed is a testament to our commitment. Our blend of traditional insights with cutting-edge scientific research ensures we offer nothing but the best. And as we grow, our promise remains unwavering: to deliver skincare that's pure, powerful, and scientifically proven.
At YMed, science isn't just in our labs - it's in our DNA.
Frequently Asked Questions
How soon will my order be shipped?
Once you place an order, we aim to dispatch it within 1-2 working days. Our scientific commitment means each product undergoes a final quality check before being sent out.
Which shipping partners do you use?
We collaborate with trusted shipping partners known for their reliability and timely deliveries. Once your order is dispatched, you'll receive the tracking details and the name of the shipping partner.
How long will it take for my order to reach me?
For most locations in India, it takes 3-7 working days. However, some remote areas might take a bit longer. Rest assured, our team and shipping partners work hard to get your YMed products to you as soon as possible.
Are there any shipping charges?
Shipping charges may apply based on your location and the total value of your order. All relevant charges will be visible at checkout before you finalize your purchase.
I received a damaged/incorrect product. What should I do?
We deeply apologize for any oversight. Please contact our customer service with your order details and a photo of the received product. We'll ensure a swift resolution, whether that's a replacement or a refund.
What's YMed's return policy?
We offer a return policy for products that are damaged or incorrectly delivered. To initiate a return, reach out to us within 7 days of receiving your order. Our team will guide you through the process.
Can I return a product if I change my mind?
Your satisfaction is crucial to us. If you're not entirely content with your purchase and haven't used the product, get in touch with us. We'll review return requests on a case-by-case basis.
How will I get my refund?
Once we receive the returned product and ensure it meets our return criteria, your refund will be processed. Depending on your original payment method, the refund could take 7-14 working days to reflect.
Is it safe to order from YMed during the pandemic?
Absolutely. We follow stringent safety and hygiene protocols in our facilities. Plus, our shipping partners are committed to safe delivery practices, ensuring your products reach you with utmost care.
Need more assistance?
Our dedicated team is here to help! Fill in our [contact form], and we'll get back to you promptly.