INTRODUCTION
At YMed, our journey began not in beauty parlors or cosmetics stores but in the meticulous confines of state-of-the-art laboratories. With a vision to unveil nature's chemistry and harness it for unparalleled skincare, we've committed ourselves to a path less traveled—a path of rigorous scientific inquiry.
Our commitment to innovation isn't just a goal; it's an ongoing journey. The world of cosmetology is constantly evolving, and at YMed, we're at the forefront. With our team of experienced dermatologists and researchers, we continually explore new ingredients, techniques, and formulations. Our mission is simple: to bring you skincare products that are effective, safe, and backed by undeniable scientific evidence.
Why Choose YMed?
Scientifically Formulated: Every product undergoes rigorous research and testing to ensure its efficacy and safety.
Natural Meets Science: While we champion scientific approaches, we also harness the power of nature, ensuring our products are wholesome and gentle.
Educate & Empower: Beyond offering products, we aim to educate our community about skincare science, ensuring you make informed decisions for your skin's health.
Eco-conscious: Science also guides our commitment to the planet. Our sustainable practices and eco-friendly packaging reflect our pledge to a greener future.
Money-Back Guarantee Policy: If you don't like our product, you can return it in 30 days and get your money back.
Frequently Asked Questions
How soon will my order be shipped?
Once you place an order, we aim to dispatch it within 1-2 working days. Our scientific commitment means each product undergoes a final quality check before being sent out.
Which shipping partners do you use?
We collaborate with trusted shipping partners known for their reliability and timely deliveries. Once your order is dispatched, you'll receive the tracking details and the name of the shipping partner.
How long will it take for my order to reach me?
For most locations in India, it takes 3-7 working days. However, some remote areas might take a bit longer. Rest assured, our team and shipping partners work hard to get your YMed products to you as soon as possible.
Are there any shipping charges?
Shipping charges may apply based on your location and the total value of your order. All relevant charges will be visible at checkout before you finalize your purchase.
I received a damaged/incorrect product. What should I do?
We deeply apologize for any oversight. Please contact our customer service with your order details and a photo of the received product. We'll ensure a swift resolution, whether that's a replacement or a refund.
What's YMed's return policy?
We offer a return policy for products that are damaged or incorrectly delivered. To initiate a return, reach out to us within 7 days of receiving your order. Our team will guide you through the process.
Can I return a product if I change my mind?
Your satisfaction is crucial to us. If you're not entirely content with your purchase and haven't used the product, get in touch with us. We'll review return requests on a case-by-case basis.
How will I get my refund?
Once we receive the returned product and ensure it meets our return criteria, your refund will be processed. Depending on your original payment method, the refund could take 7-14 working days to reflect.
Is it safe to order from YMed during the pandemic?
Absolutely. We follow stringent safety and hygiene protocols in our facilities. Plus, our shipping partners are committed to safe delivery practices, ensuring your products reach you with utmost care.
Need more assistance?
Our dedicated team is here to help! Fill in our [contact form], and we'll get back to you promptly.